Docs/Troubleshooting/Common Issues & FAQ

Common Issues & FAQ

Resolving SSH timeout errors, key format mismatches, Docker socket permissions, and local firewall configurations.

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Common Issues & FAQ

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01.How It Works

Most failures come from one of four things: the server is unreachable at the address saved for it, the key or password is wrong, the SSH user cannot reach Docker, or a change needs root and there is no passwordless sudo. The error the app shows is the one the server or SSH gave it, not a summary, so it can be repeated by hand over SSH.

Step A
Zero Cloud Relays

Client-side operations encrypted directly between your desktop and target server.

Step B
Credentials stay on your computer

SSH keys, passwords and API keys are held by the desktop app and encrypted with your OS keychain.

02.Key Capabilities

# What Shipown runs on the server, over your own SSH connection
$ pm2 jlist
$ docker ps -a --format '{{json .}}'
[ok] Connected to Ubuntu 24.04 LTS (x86_64)

03.Configuration & Setup

1
Initialize target configurationPick one of your saved servers, or add it with its host, port, user and SSH key.
2
Deploy & MonitorVerify telemetry in real time without polling overhead.